Most login problems are fixed in under five minutes without us. Work through this before opening a ticket — and if you still need help, the answers below are exactly what we will ask for. 1. Which system is it? You may have s...

Two of the most important tickets you will ever send us: someone joining, and someone leaving. The joiner request is about speed. The leaver request is about security and cost, and it is the one most often forgotten. New staff member ...

A remote session is where we connect to your screen and fix the problem directly. We use RustDesk. Five minutes of preparation regularly turns a forty-minute session into a ten-minute one. How a JustBull remote session wor...

Printing that is slow, stuck in a queue, or simply does nothing. Work through these in order. Steps 1 to 3 solve the majority. 1. Look at the printer itself Before touching the computer, check the machine: is there paper, is a tray...